I am having Errors in service desk 7.5
I need a solution hi everyone, I am having few errors since few days here is the error it shows in log viewer Application Name : ProcessManagerProcess ID : 4036Date :12/7/2012 10:57:20 AMLog Level...
View ArticleIncident Management Department and Location
I need a solution HiWhere to department and location in Service Desk so that while submitting incident we can select department and location.Is this imported from AD?
View Articleservicedesk dashboard report
I need a solution hiI want see servicdesk report in dashboard format.I know there is option available on portal called Technican Dashboard but I am unable to see any dashboard after selecting...
View ArticleServicedesk Report -- Incident resolved by Technician
I need a solution Hi1) Can we get Technician wise report like Incident reslove by Technician by month wise2) There are default group like change manager, problem manager, etc. If I added any...
View ArticleServicedesk Login portal
I need a solution HiOn Servicedesk login portal there are mention Email address or Domain : and below that PasswordI imported my AD after that I am able to login with using email address and password...
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Could not create network share access folder
I need a solution HiWe trying to configure Network share folder access feature from available in Service Desk 7.5User successfully submitted requrest to access share folder, Manager will receive and...
View ArticleServiceDesk 7.5 Password reset
I need a solution HiIn servicedesk 7.5 password reset feature I am giving permission to user on AD that User can change password but still when user wants to submit reset password request through SD...
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Ruleset executed, but fail to apply ( ServiceDesk 7.5)
I need a solution HI gurus I created a several rules to send e-mail when a custom SLA is on place.I create a two SLA milestones: "resolution 50%" and "resolution 80%" and several SLA LevelsThe ruleset...
View ArticleIncident Template issue in ServiceDesk 7.5
I need a solution No matter whether or not I have the 'user only template' box checked, it seems like the template can only be viewed by the original creator. I don't believe this is expected...
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Add Process Comment Inline webpart (7.5)
I need a solution I receive the following error when setting "Add Process Comment" to view mode "Inline":When set to button mode the feature works as intended. Any ideas?
View ArticleServiceDesk 7.5 subtask assignment to group
Per http://www-secure.symantec.com/connect/forums/servicedesk-75-subtask-assignment-group, it would be nice to assign a subtask to a queue. Seems that if SD is is moving towards queues as the way to...
View ArticleError creating a Incident with Advanced submit Form
I need a solution HI Gurus,I dont Know what happen, Yesterday ServiceDesk 7.5 works fine but Today When I creating a Incident I get this error Application Name :...
View ArticleServiceDesk 7.5 webinar event - Jan 24
Location: Live webcast Time: Thu, 24 January, 2013 - 11:00 - 12:00 MSTThis webinar will provide an overview of the configuration features, functionality and capabilities in the new ServiceDesk 7.5...
View ArticleServiceDesk 7.5 webinar event - Jan 24
I do not need a solution (just sharing information) Join the ServiceDesk Team for an informational webinar on January 23rd.This webinar will provide an overview of the configuration features,...
View Article7.5: Incident received rule from specific channel
I need a solution SD 7.5. I have a rule in place in for OnIncidentReceived that is checking [Request Channel][Is Specific Channel(TechnicianPage)]. When this rule is run, it always fails to evaluate....
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Can we PLEASE have validation in the Service Desk installer of the Admin...
Dear Symantec,Currently, it is possible to put anything you want into the Admin Account Name within the Workflow/Service Desk installer (I typed in "Administrator", which is illegal):If you do NOT give...
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Please update the documentation to reflect requirements for enabling IIS...
Dear Symantec,If I look at the latest copy of the Service Desk Implementation Guide, I see, on page 99, element 5, that I need to run the aspnet_regiis.exe to enable the permissions of the Service Desk...
View ArticleCan the Service Desk Implementation Guide include details of what is the...
Dear Symantec,I am doing an implementation of Service Desk 7.5 and the Installer and the Implementation guide does not say what the "Quarantine Folder (IMAP)" field means and does. All it says is,...
View ArticleCan we customize the Incident Types in SD 7.5?
I need a solution Dear All,I have been working through SD 7.5 and I have found the Incident Types field. I am curious about this. Is it similar to the CloseCodes, in that you can add and remove from...
View ArticleCan we please have the SD 7.5 User Guide and Implementation Guide give...
Dear Symantec,While looking at the Incident Types in the Application, I see that they can be edited, but there is nothing about Incident Types in the User and Implementation Guides, save for page 303,...
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